Plan the week
Build trips, optimize the stop order, and push the route straight to each technician's phone.
Field service software for water treatment companies
Built for the plant room.
The office comes with it.
The field app your technicians take into the mechanical room: today's route, the visit, the tests, the dose, the photo, and the signature, even with no signal. Dispatch, reports, truck stock, and compliance stay on the web.
Cooling Tower 2
Sample site · Visit in progress
- Conductivity1,420 µS/cmIn spec
- pH8.4In spec
- Free chlorine0.2 ppmLow
- Inhibitor dose2.5 galFrom truck
One loop. Nobody re-types anything.
From the route to the report to the binder
Works with no signal
The mechanical room has no signal. Tests, doses, marked-up photos, and signatures save on the phone and sync on their own later.
Readings checked against spec
Each reading is compared to the system's control range. Anything out of range alerts the office, so no phone call is needed.
The visit writes the report
Service reports with your logo are built from what the technician recorded, and emailed to your customer.
Legionella compliance
Sample IDs, chain of custody, lab results, and corrective actions, all the way from the sample bottle to an exportable compliance binder.
Truck stock that adds up
A dose on site comes straight off the truck's inventory. The office handles purchase orders, receiving, and vendors.
Your customers get their own portal to see their sites and reports, and they don't use up one of your seats.
How it works
Know the day without making a phone call
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1
The office plans
Managers set up customers, sites, and water systems with their control ranges, then build and optimize the week's trips on the web.
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2
The technician visits
The route is on the phone. Techs log tests, doses, photos, samples, and the customer's signature, whether or not there's signal.
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3
Everyone sees the result
Out-of-spec readings get flagged, reports go to customers, stock updates on its own, and the compliance record builds itself.
Who it's for
Software for water treatment service companies
WaterLog DSR is made for companies that send technicians to test and treat water systems at their customers' buildings and plants. Each site's systems carry their own control ranges, so every reading is judged against the right spec.
Cooling towers
Test conductivity, pH, and biocide and inhibitor levels against each tower's control range, and take every chemical dose straight off the truck's stock.
Boilers
Steam and hot-water boilers carry their own control ranges, so an out-of-range reading is flagged on site and the office hears about it without a phone call.
Closed loops, chillers, and RO
Set up closed loops, chillers, reverse osmosis units, and other systems on each site with the ranges you choose, and test them on the same visit.
Legionella water management
Keep each site's water management plan, for example one written to ASHRAE Standard 188, next to its Legionella samples, lab results, and corrective actions, ready to export as a compliance binder.
Questions
What is WaterLog DSR?
WaterLog DSR is field service software for commercial water treatment companies. Technicians use a mobile app that works without signal to run their route, test water systems, record chemical doses, take photos, and capture signatures. The office uses the web app to plan routes, send service reports, manage truck stock and purchase orders, and keep Legionella compliance records.
What does it run on?
The office uses WaterLog DSR in any modern web browser. Technicians use the WaterLog mobile app. Ask us about device availability for your team.
Does the technician app work without cell signal?
Yes. Readings, doses, photos, and signatures are saved on the phone and sync on their own when signal returns, so a visit in a basement mechanical room isn't held up by a missing signal.
Can our customers see their own reports?
Yes. Your customers can get their own portal login to see their sites and the service reports you've sent them, and customer logins don't use up one of your seats.
How much does it cost?
WaterLog DSR is priced per seat. We're onboarding pilot customers now, so contact us for pilot pricing.
Can we bring our existing customer and site data?
Yes. Admins can import customers and sites from a CSV export of your current system, and we can help with the first import.
Who owns our data?
You do. Your organization controls the data it keeps in WaterLog DSR. See our Privacy Policy for details.
Who makes WaterLog DSR?
WaterLog DSR is built and operated by Epistemion LLC, a software company based in Champaign, Illinois, United States.
See WaterLog on one of your own routes
We'll walk through a real day with you: the route, the visit, and the report.
Request a demo