Account deletion
Delete your WaterLog DSR account
WaterLog DSR is the WaterLog field app from Epistemion LLC. This page explains how to delete your account and what happens to your data.
How to request deletion
Three steps
- Email support@epistemion.com from the email address you use to sign in to WaterLog DSR. Use the subject “Delete my WaterLog DSR account”.
- Include your full name and the company you work for.
- We reply within 2 business days to confirm, and we complete the deletion within 30 days. We also let your company’s WaterLog administrator know that your access has ended.
Can’t email from that address? Ask your company’s WaterLog administrator to send the request for you.
What we delete
- Your sign-in account: your email address and password.
- Your name and profile photo.
- Push-notification tokens for your devices.
What we keep, and for how long
- Work records you entered for your company, such as test readings, doses, visit notes, photos, signatures and service reports. They belong to your company, which often has to keep them for regulatory compliance. We keep them for as long as your company’s WaterLog account is active, as described in our Privacy Policy.
- Audit-log entries recording changes you made. We keep them for two years for security and compliance, then delete them.
- Crash reports, which are deleted automatically after 90 days.
- Database backups. Copies of deleted data are overwritten as backups expire, within 30 days.
Good to know
Delete some data without deleting your account
You can change your name and profile photo yourself in the app under Profile. To remove a specific item, such as a photo, ask your company’s WaterLog administrator or email support@epistemion.com.